Senior Program Delivery Leader

Senior Program Delivery Leader - Remote US
 

Company Overview 

For more than two decades, FoodChain ID has been at the on the forefront of the New Food industry providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean label, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRC and SQF food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain, one client and product at a time. 

Position Summary 

The Program Manager is a senior-level program delivery leader responsible for overseeing FoodChain ID’s most strategic and complex client programs—engagements involving multiple projects, integrated product roadmaps, and enterprise-scale solution delivery. This role owns program outcomes, ensures alignment between client business priorities, and FoodChain ID’s service delivery strategy.  

By maintaining executive-level engagement with customers and internal stakeholders, the Program Manager ensures that projects deliver the value customers expect from FoodChain ID’s products and services, while also protecting FoodChain ID’s reputation for excellence, reducing churn risk, and driving opportunities for growth. 

The Program Manager drives governance, accountability, and risk management across programs to ensure predictable results and sustained client satisfaction. Acting as a seasoned program delivery leader, this role partners closely with executive sponsors, Sales Executives, Opportunity Teams, and Product Managers to deliver measurable business value through disciplined execution and trusted client relationships. The Program Manager is an experienced professional capable of leading large PMOs, managing complex technology implementations, and operating at both the strategic and executive levels.  

Key Responsibilities   
 

1. Executive and Client Engagement 

• Serve as executive delivery owner across multiple major client programs 

• Build and maintain trusted relationships with customer executives and key stakeholders 

• Represent FoodChain ID’s strategic delivery leadership in governance meetings and executive reviews 

• Demonstrate progress in business value delivered, not only milestones achieved 

• Identify and escalate issues or risks to executive sponsors to safeguard program and client outcomes 

2. Cross-Functional Leadership 

• Align consulting, product, support, and customer stakeholders under a unified delivery plan 

• Serve as liaison between clients and internal FCID teams to ensure consistent communication and outcomes 

• Partner with Product Management to align client program objectives with product roadmap commitments 

• Support account growth and renewal through proactive relationship management and delivery excellence 

3. Project Governance and Oversight 

• Establish and enforce program governance standards, including structured reporting with KPIs, stoplight dashboards, issue and risk logs, and financial tracking. 

• Maintain oversight of delivery quality, budget performance, and customer satisfaction across all program workstreams 

• Ensure adherence to scope, change control, and risk mitigation frameworks 

• Create an escalation path for issues beyond project-level resolution. 

• Capture lessons learned and apply to strengthen delivery performance and continuous improvement across the project portfolio 

• Oversee multiple concurrent programs and workstreams to ensure integrated delivery success 

• Maintain alignment with PMO standards and best practices across consulting, product, and technology teams 

• Drive consistent execution discipline and accountability across all program stakeholders 

4. Operational Excellence 

• Drive delivery efficiency and predictability across projects under assigned programs 

• Mentor and guide project managers and delivery leads to ensure high professional standards and execution quality 

• Provide structured, data-driven program reporting to internal and external stakeholders 

Qualifications 

The successful candidate will bring strong leadership experience in managing strategic customer programs where software product delivery and consulting services intersect. 

• 7+ years of progressive experience leading strategic customer programs in software, consulting, or enterprise solutions environments  

• Demonstrated success in managing strategic, multi-workstream programs with executive-level stakeholders 

• PMP Certification preferred; additional Agile or Program Management credentials are beneficial 

• Proven experience running PMOs or large technology implementation programs in an executive sponsor capacity 

• Strong skills in program governance, risk management, and customer relationship management 

• Excellent communication, presentation, and executive engagement skills  

• Ability to operate in a matrixed organization with high visibility and accountability 

• Experience with enterprise software delivery and product roadmap alignment strongly preferred 

• Bachelor’s degree or equivalent experience required; advanced degree preferred 

Location and travel 

• This position is remote, but candidates must be within reasonable distance of a major US airport.  

• Candidates should expect 25% travel for client visits and business engagements 

EEO Statement
FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].