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FoodChain ID is a global leader in food safety, regulatory compliance, and supply chain certification, with 
operations across the Americas, Europe, and Asia. Our Brazilian operations span four legal entities and are 
growing, with planned integration of additional businesses. This role is part of a deliberate investment in the 
operational foundation that supports that growth

Role Summary

FoodChain ID is establishing a dedicated IT Support presence in Brazil to consolidate hardware, asset, and 
onboarding logistics that are currently distributed across HR, Finance, Reception, and Administrative/Laboratory 
teams. This role exists to bring ownership, consistency, and visibility to a process that today depends on 
informal coordination between multiple departments.
The IT Support Analyst will be the single point of accountability for end-user equipment, asset lifecycle 
management, and first-level technical support across all Brazilian legal entities. The role serves as the 
operational bridge between the global IT team, the local administrative leadership, our outsourced technical 
partner (BCM), and the employees who depend on reliable equipment to do their jobs.
This is a hands-on, practical position. It does not require senior-level experience, but it does require ownership, 
organization, and the discipline to follow processes through to completion.

Reporting Structure
• Solid-line reporting: Chief Information Officer, FoodChain ID — sets technical standards, security 
requirements, asset management policy, reporting expectations, and overall direction for the IT 
function.
• Dotted-line / day-to-day direction: Local Administrative Lead, Brazil — provides day-to-day operational 
direction, prioritization of local requests, and coordination with HR, Finance, Reception, and Laboratory 
teams.
This dual structure ensures the role remains aligned with global IT standards while staying responsive to local 
operational needs.

Key Responsibilities
Equipment Procurement & Lifecycle
• Own the end-to-end procurement process for laptops, peripherals, and end-user hardware across all 
Brazilian entities.
FoodChain ID — Job Description
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• Coordinate purchasing requests with Finance, including cash-flow forecasting and budget alignment.
• Track orders from purchase order through delivery, ensuring equipment arrives ahead of new-hire start 
dates.
• Manage the relationship with BCM (outsourced technical partner) for initial laptop setup, imaging, and 
remote support.
Asset & Inventory Management
• Maintain a complete, accurate asset register covering all Brazilian entities, including asset tags, serial 
numbers, assigned users, location, and lifecycle status.
• Apply asset tags to all equipment prior to deployment.
• Track equipment returns, transfers between employees, and end-of-life disposal in accordance with 
company policy.
• Conduct periodic physical audits to reconcile the asset register against deployed equipment.
Onboarding & Equipment Logistics
• Coordinate with HR to anticipate hiring pipeline and equipment needs.
• Prepare, package, and arrange shipping of equipment to employees' home addresses.
• Track shipments through delivery and confirm successful receipt by the employee.
• Coordinate equipment recovery during offboarding, including return shipping and asset reconciliation.

First-Level Technical Support
• Serve as the first point of contact for hardware, peripheral, connectivity, and basic software issues 
across the Brazilian workforce.
• Diagnose and resolve common laptop, Wi-Fi, and peripheral issues; escalate to BCM or global IT for 
issues beyond first-level scope.
• Support local network and internet infrastructure coordination in partnership with BCM.
• Maintain basic documentation of recurring issues and resolutions to build local knowledge.
Reporting & Visibility
This is a critical part of the role. The CIO requires consistent, structured visibility into the Brazilian IT operation.
• Produce a weekly IT operations dashboard / report delivered to the CIO and the Local Administrative 

Lead, covering at minimum:
◦ Open equipment requests (new hires, replacements, repairs) with status and ETA
◦ Equipment in transit (shipments outbound and inbound) with tracking status
◦ Recently delivered equipment and onboarding readiness for upcoming start dates
◦ Asset inventory snapshot — total assets, deployed, in stock, in repair, retired
◦ Cost summary — current month spend, year-to-date spend, upcoming committed costs
◦ Open support tickets / incidents with age and ownership
◦ Risks, blockers, or items requiring escalation
• Maintain underlying data sources in good order (asset register, ticket log, procurement tracker) so the 
dashboard reflects reality, not best-effort estimates.
• Surface anomalies, trends, and improvement opportunities proactively rather than waiting to be asked.

Coordination & Process
• Act as the operational interface between the global IT team and the local Brazilian operation.
• Reduce dependence on informal coordination between HR, Finance, Reception, and Administrative 
teams by taking clear ownership of IT-related tasks currently distributed across them.
• Identify and propose process improvements that reduce risk, rework, and time spent by other 
departments on IT matters.
Required Qualifications
• Hands-on hardware support experience (laptops, peripherals, basic troubleshooting).
• Working knowledge of basic networking concepts (Wi-Fi, internet connectivity, common 
troubleshooting steps).
• Experience with asset tracking and inventory management — or demonstrated organizational discipline 
to learn it quickly.
• Comfort with equipment logistics: shipping, receiving, packaging, tracking.
• Strong process orientation — ability to follow tasks through to completion and document what was 
done.
• Basic to intermediate English, sufficient to communicate effectively with the global IT team in writing 
and in occasional meetings.
• Working knowledge of spreadsheets and basic reporting tools.